Frequently Asked Questions
Everything you need to know about London's most iconic bagels.
Do you offer nationwide shipping for your bagels?
Yes, we offer UK-wide delivery. Our bagels are baked fresh daily and packaged securely to ensure they reach your doorstep in perfect condition.
How long do the bagels stay fresh after delivery?
Our bagels are best enjoyed within 2 days of arrival. To keep them longer, we recommend freezing them on the day of delivery for up to 3 months.
Are your bagels suitable for vegans or vegetarians?
Our traditional plain bagels are vegan-friendly. However, our specialty fillings like salt beef and chopped herring are not. Please check specific product descriptions for allergen information.
Can I pre-order for a specific collection time at Brick Lane?
Absolutely. You can place an order through our website and select a 'Click & Collect' slot to skip the queue at our 159 Brick Lane location.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. If there is an issue with your order, please contact our support team within 24 hours of receipt.
How should I reheat the salt beef for the best experience?
For the most authentic taste, gently steam the salt beef or microwave it covered for 30-45 seconds until it is tender and warm before placing it in your bagel.