Returns & Exchanges

Due to the perishable nature of our fresh-baked goods, we are unable to accept returns once items have left our bakery. If your order is damaged or incorrect, please contact us within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon receiving your delivery, please immediately check your bagels and fillings for any signs of transit damage or missing items.

• 2.
  Document Issues

  If there is a problem with your order, take clear photographs of the product and the packaging to help us investigate the issue.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the documentation within 24 hours.

• 4.
  Resolution Process

  Our team will review your claim and, where appropriate, issue a full refund or arrange for a replacement delivery of fresh goods.